Refund Policy

Refund Policy

At BMILO URBAN, we strive to ensure a seamless shopping experience. Below is our policy regarding refunds:

1. Refund Eligibility:
   Refunds are only issued if the order is canceled before shipment. This includes the following scenarios:

   • The item is unavailable.
   • The customer mistakenly places an order and requests cancellation before shipping.
   • A fraudulent order is identified and canceled by BMILO URBAN.

2. Refund Process:

   • If the payment is yet to be captured by us, a refund is not required. Instead, we will void the authorized payment with the buyer's bank. Since the payment has not been transferred to us, the buyer’s bank will handle returning the payment to the buyer’s account.
   • If the payment has already been captured, we will process the refund through the original payment method. Please allow 7-10 business days for the refund to reflect in your account.

3. Cancellation Procedure:
   To cancel your order, please contact our customer service team immediately at cs@bmilourban.com. Once the order is shipped, cancellations and refunds are no longer possible.

We appreciate your understanding. For further inquiries, please don’t hesitate to reach out to us.